Refund and Returns Policy
Effective Date: 10 April, 2026
At DKZON, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Period
Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be unused and in the same condition that you received it.
It must be in the original packaging with all tags, seals, and manuals intact.
Non-Returnable Items: Used perfumes (due to hygiene reasons), opened electronic seals, gift cards, and downloadable software are not eligible for returns. This will be clearly mentioned on the respective product page.
Note for Marketplace Orders: For products sold by our registered third-party vendors on DKZON, the respective vendor’s return policy may apply. However, DKZON remains the primary point of contact for all return requests and dispute resolutions to ensure a consistent customer experience.
3. Damaged or Defective Products (Replacement)
If you receive a damaged or defective product, we offer a free replacement.
Important: Please record an unboxing video when you receive the package. This helps us process your replacement request much faster.
If you need to exchange a damaged item for the same product, please email us at support@dkzon.com.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Prepaid Orders: If approved, your refund will be processed and credited to your original payment method within 5–7 working days.
Cash on Delivery (COD): For COD orders, the refund will be credited to your bank account or your DKZON store wallet as per your preference.
5. Shipping Costs for Returns
Our Error: If the return is due to our error (e.g., wrong or damaged product received), we will bear the return shipping cost.
Customer Choice: For returns initiated by the customer (not due to our error), the customer is responsible for paying their own shipping costs. Shipping costs are non-refundable.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account/statement again.
Contact your credit card company or bank, as there is often some processing time before a refund is officially posted.
If you have done this and still have not received your refund, please contact us at support@dkzon.com.
7. Contact Us
For any questions related to refunds, returns, or replacements, please contact our support team:
Website: https://dkzon.com
Email: support@dkzon.com
Legal Entity: DKZON
