Shipping & Delivery Policy
Effective Date: 11 April, 2026

At DKZON, we strive to ensure that your orders reach you as quickly and safely as possible. We utilize a combination of professional logistics services and manual fulfillment to serve you efficiently.

1. Processing Time
All orders are processed and dispatched within 24–48 hours of order confirmation.

2. Delivery Estimates
Standard shipping across India typically takes 5 to 7 business days, depending on your location and the selected shipping method.

3. Shipping Methods
We partner with trusted logistics providers such as Shiprocket and Delhivery to ensure reliable nationwide delivery. In certain cases, we may also utilize manual or self-shipping methods to ensure timely arrival or to accommodate specific customer requirements.

4. Shipping Charges
Shipping fees are calculated at the checkout page based on the destination, package weight, and order value. We offer free shipping on selected products and special promotions as displayed on our website.

5. Tracking Your Order
Once your order is dispatched, you will receive a tracking link via SMS or Email. Whether your order is shipped via third-party partners or our internal dispatch team, you will be able to track your shipment in real-time using the provided details.

6. Damaged or Tampered Shipments
We request all customers to inspect the package upon delivery. If you notice that the package is damaged, tampered with, or appears to have been opened, please do not accept the delivery.

7. Unboxing Video
For any transit damage claims, we strongly recommend recording an unboxing video. This is mandatory for us to expedite your replacement request with our courier partners or our internal team.

8. Delayed Delivery
While we work with reliable logistics partners and maintain internal oversight, we are not responsible for delays caused by unforeseen circumstances beyond our control, such as severe weather, regional transport strikes, or limited accessibility to remote locations.