Privacy Policy
Effective Date: 10 April, 2026

At DKZON, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our website dkzon.com or our Android application.

1. Information We Collect
We collect the following information to provide a seamless shopping experience:

Personal Information: Name, Email Address, Phone Number, Shipping, and Billing Address.

Payment Details: We collect transaction details. Note: We do not store your credit/debit card or sensitive bank details on our servers. All payments are processed securely through our authorized payment gateway partners.

Cash on Delivery (COD) Information: For COD orders, we collect your contact and location details to coordinate secure payment collection through our logistics partners.

Device & Usage Data: Our App may access device connectivity status (e.g., internet availability) to ensure smooth performance. We do not access sensitive personal data like photos or contacts without explicit permission.

2. How We Use Your Information
To process and deliver your orders (including COD and Prepaid).

To communicate with you regarding order status, tracking, and customer support.

To improve our website performance using tools like LiteSpeed Cache and Google Analytics.

To comply with legal, tax, and GST requirements of our entity, DKZON.

3. Sharing of Information
We never sell your data. We share information only with trusted third parties:

Logistics Partners: (e.g., Shiprocket, Delhivery) to deliver your products.

Payment Gateways: Our authorized payment gateway partners to process your payments securely.

Legal Obligations: We may disclose information if required by law or to protect the rights of DKZON.

4. Marketplace & Vendor Policy
DKZON is an e-commerce marketplace platform. While we facilitate sales, third-party vendors are responsible for the quality, authenticity, and warranty of the products they list. DKZON acts as a mediator to resolve customer grievances.

5. Data Security & Deletion
Security: We use industry-standard SSL encryption to protect your data.

Data Deletion: You have the right to request the permanent deletion of your account and all associated personal data. To initiate this, please send an email to support@dkzon.com with the subject “Data Deletion Request.” Our team will verify and process your request within 7 business days.

6. Cookies
We use cookies to enhance your experience and analyze site traffic through Google Analytics. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings, though some website features may not function properly as a result.

7. Changes to This Policy
We may update this policy periodically. The updated version will be posted on this page with an updated “Effective Date.”

8. Contact Information
If you have questions regarding this policy, please contact us:

Legal Entity: DKZON

Registered Address: Shaktifarm No-3, Devnagar, Near Kali Mandir, Shaktigarh, Udham Singh Nagar, Uttarakhand – 263151

GSTIN: 05DWUPR3359JZP

Email: support@dkzon.com

Phone: 9897868004